Unprofessional Development

In thinking about and reflecting upon last year as a tech coach, it is hard not to dwell on the bad bits and negative stuff that happened over the year.  It's not that there wasn't anything good to think about . . . there were lots of victories and advancements big and small.  In fact, I would characterise last year as a series of really high-highs and low-lows.  Kind of a Karsh mountain-scape straight out of China.  Everyone always remembers the bad bits though - it's just human nature.  Last year, I had three events where people acted unprofessionally towards me, so I am going to devote my first posting of the school year to reflecting on some positive take-aways from those events.  First off though, I will not be getting into the who said/did what . . . no airing of dirty laundry here.  I have moved past all of that now - the perspective of time does wonders.

So here is my list of top-three take-aways from last year:

1. Perception can be everything - As the first tech coach in the HS here, how the people that I work with view and understand my position/role might not coincide with my day-to-day reality.  I am always there to help with anything tech-related, be it big or small, complex or simple, physical or digital, systems or tools based.  As a result, some people see me as being in charge of anything and everything that goes "bing", has a screen on it, or uses electricity (this is part of what I am talking about when I say "guilty by competence").  One of the incidents from last year revolved around what a faculty member thought was my job, as I was helping them with a number of issues and challenges.  But in fact, I was just trying to help mediate between Tech Services and the teacher, and support both sides of the equation.  This  ended up in a big mess and some heated talk when some decisions were made which were not in the teacher's favour.  My take-away . . . try to ensure that the people I work with understand my role, what I am in charge of and when I am merely a facilitator or mediator.  Being a teacher is so much simpler as everyone knows what your "job description" is . . . being a coach is a lot more fuzzy in many people's minds!
2. Sometimes you can't fix it and you just have to wait - Last year, I was put in a very uncomfortable position with an administrator where I had to sit on my hands and wait it out, no matter how illogical and irrational the "process" became.  I was unable to affect any positive change in the situation, nor could I inject any rational thought into the matter at hand.  Instead, I had to just wait for the year to end so that positive change could happen with the start of the new year.  My take-away . . . have faith that cooler/rational heads will prevail in the long run, and that things will be "put right" with time and patience.  Sometimes it is hard to give up that time, to have that patience, and to have confidence that things will get sorted out properly . . . this is one case that I will look back on that worked out in the long run.
3. You can't help everyone, and you can't make everyone happy - As a coach, my position means working with the entire HS faculty.  But what do you with a faculty member who is in a really bad place, and who is negative about everything concerning the school?  On a sports team, this would be like having the un-coachable player on the team . . . and there are no cuts and no trades.  Working with this faculty member became impossible as the year wore on, as they were prone to very unprofessional outbursts and rants directed at anyone nearby.  Unfortunately, I was on the end of one of those outbursts . . . but had no recourse other than to report it and move on.  Not a satisfactory conclusion by any means, but the person in question was leaving at the end of the year anyways so Admin thought it was best left alone.  My take-away . . . when working with faculty, they have to be in the right mindset in order to be receptive to coaching, must be internally motivated to learn and grow, and timing is everything (just-in-time learning rules).  If any one of these conditions is amiss for any reason (let alone all three of them), then the act of coaching may be poorly received or ignored altogether.  And sometimes, these conditions and the mindset of the faculty are completely out of your control.

Have you ever had negative incidents at school which were unprofessional in nature, that seemed to overshadow everything?  Did these incidents cause you to doubt yourself, or make you think that you somehow doing a poor job?  Was it hard to move past these kinds of incidents?  Reflecting upon them, and trying to pull some "lessons learned" from them is the best way to move on and take charge of things which you have no control over.  What stories do you have?